-35%in logistics costs thanks to smart routing

Smarter returns, lower costs.

Smart Shipping automatically optimizes the destination of every return based on your business rules. And when the return cost exceeds the product value? The customer keeps it.

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Smart Routing
Return #R-8847
Analyzing...
Basic White T-shirt
Size M · €15.00 · Change of mind
Product value€15.00
Estimated return cost€10.50
Recoverable value€8.00
Possible destinations
Warehouse
Store
Refurbishment
Keep the Item
Keep the Item
Return cost (€10.50) > recoverable value (€8.00)
Smart routing

Every return
to the right place.

Smart Shipping analyzes each return in real time and automatically decides its destination: warehouse, store, refurbishment, or directly to the customer.

Unlimited configurable destinations
Cost vs value analysis automatic
Unsalvageable items no longer go back to the warehouse
Rules engine

Your business rules,
automated.

Define your routing rules in a few clicks. Test them on your real data before activating. Baback applies them to every return.

Multiple conditions combinable
No-code fully visual configuration
Real-time application on every new return
app.baback.io/smart-shipping/rules
IFconditionTHENdestination
1
Valuevalue < €20Keep the Item
2
Conditioncondition = damagedLiquidation
3
Zoneregion = South-EastLyon Warehouse
4
Seasonpast collectionPartner outlet
Keep the Item
Profitability analysis
Return cost
—
Shipping + processing
Recoverable value
—
Estimated resale
Keep the Item recommended
Return cost (€10.50) > recoverable value (€8.00)
Options offered to the customer
💰Keep + Refund
🔄Keep + Exchange
🎁Keep + Store credit
Keep the Item

The best return?
The one that never happens.

When the return cost exceeds the product's recoverable value, the customer keeps it. You save money, they stay satisfied.

Customizable thresholds by category
Customer segmentation based on return history
Average savings of €10 per avoided return

Measurable results

Smart Shipping transforms your return logistics into a profit center.

-35%
in logistics costs
Thanks to smart routing and Keep the Item
-28%
in returned packages
Low-value items stay with the customer
92%
of returns optimized
Every return finds its best destination
All returns go back to the central warehouse
Each return is routed to its optimal destination
€15 items returned at €10 shipping cost
Keep the Item: €0 shipping, satisfied customer
Routing decisions made manually, case by case
Business rules applied automatically to every return

Stop paying for returns that aren't worth it

Discover how much you could save with Smart Shipping.

Book a demo