+55%average exchange rate among our clients
Turn every return into a new sale
60% of returns are due to size or color issues. Convert those refunds into exchanges.
Exchange this item
Exchange #E-4521
Classic White T-shirt
Size M · White · €45.00
Return
Choose your new size
S
M
L
XL
In stock
Free shipping · Ships within 24h
Confirm exchange
Your size L T-shirt will ship within 24h. No extra charge.
Variant Exchange
Wrong size?
Exchange in one click.
Baback automatically detects available variants and offers the exchange to the customer. Zero friction, 100% of revenue retained.
Stock displayed in real time
New order created automatically
Return label generated instantly
yourstore.com/exchange
Summer Dress · €89.00
Credit available for your exchange
€89
Choose your new items
👖
Slim Pants
€79.00
👕
Summer Top
€35.00
👗
Midi Skirt
€65.00
🧥
Cotton Blazer
€120.00
Catalog Exchange
Want something different?
Browse the catalog.
The customer browses your store, picks new items, and Baback automatically handles price differences. Natural upsell included.
Seamlessly integrated with your store
Price differences handled automatically
Average exchange value increased
Exchange Dashboard
Updated 5 min ago
Last 12 months
Exchange rate
55%
↑ +12%
Revenue retained
€23.4k
↑ +18%
Avg. value
↑
↑ upsell
30-day repurchase
42%
↑ +8%
Exchange rate (%)
Exchanges
Target
Jan
Feb
Mar
Apr
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Aug
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Dec
Exchange rate trending up
+12% this month vs previous month
Analytics & Insights
Measure the impact
of your exchanges.
A dedicated dashboard to track your performance in real time and optimize your exchange strategy with actionable data.
Exchange rate, revenue retained in real time
Automatic alerts when performance drops
Comparison by product and category
Integrates with your stack in minutes.
Baback Exchange connects natively to Shopify and interfaces with your existing ERP and WMS. No migration, no development required.
Shopify
1-click installation
ERP
SAP, Odoo, Netsuite...
WMS
Stock synchronization
Ready to turn your returns into exchanges?
On average, our clients convert 55% of their refunds into exchanges.