A unified return experience, online and in-store
Your customers buy everywhere. They should be able to return everywhere. Baback unifies your e-commerce and in-store returns.
Return #R-7821
Paris Marais Store
Summer Dress
Size M · €89.00
Web
Return reason
Incorrect size
Item scanned · Match confirmed
Validate receipt
Stock updated · Refund initiated
BORIS
Buy online,
return in-store.
Your online customers drop off their returns at your store. The associate validates with a single scan. Stock is updated, and the cross-sell opportunity is captured.
-65% in return shipping costs
Additional sales with every store visit
2 min processing per in-store return
Buy in-store, return anywhere
Bought in-store?
Return wherever you want.
In-store purchases automatically sync to the customer portal. Return by carrier or in-store: the customer chooses.
Unified history web + in-store
Return by carrier or in-store, customer's choice
Return policy configurable by channel
returns.yourbrand.com/my-purchases
My purchases
All your online and in-store purchases
Linen Jacket
#W-9102
Web
Chino Pants
#W-8745
Web
Cashmere Sweater
#B-3021
Store
Return method for "Cashmere Sweater"
In-store
By carrier
Real-time stock
Live
Web
Summer Dress24
Cashmere Sweater12
Linen Jacket8
Marais Store
Summer Dress
6+1
Cashmere Sweater3
Linen Jacket5
Return being processed...
Routing: Marais Store stock
Unified stock
One stock,
all channels.
Every return updates stock in real time, regardless of channel. Smart routing redirects each item to the right location.
Synchronization real-time web & in-store
Smart routing local stock or warehouse
Zero stockouts thanks to cross-channel visibility
Integrates with your stack in minutes.
Baback Omnichannel connects natively to Shopify and Shopify POS, and interfaces with your existing ERP and WMS. No migration, no development required.
Shopify
1-click installation
Shopify POS
Store synchronization
ERP / WMS
SAP, Odoo, Netsuite...
Ready to unify your returns?
Discover how Baback can connect your e-commerce and your stores.