Turn your returns into opportunity
Baback automates your returns management, converts refunds into exchanges, and builds customer loyalty. Join the e-commerce brands that have reduced their return costs by 40%.
Trusted by leading brands
Returns shouldn't cost you a fortune
Every return impacts your profitability. But with the right approach, it can become a powerful retention driver.
30% margin loss
Every return costs you in logistics, processing time, and refunds
Frustrated customers
A complex return process means a customer who never comes back
Wasted time
Your teams spend hours manually processing requests
One platform to turn every return into an opportunity
Baback automates the entire returns process, encourages exchanges over refunds, and delivers an exceptional customer experience that drives loyalty.
Everything you need to master your returns
A complete platform to turn your returns into a growth lever.
Let your customers manage their returns
on their own.
An elegant and intuitive portal, branded to your colors, that guides your customers through the return process. Available 24/7, it drastically reduces the load on your support team.
Discover the portalConvert 40% of refunds
into exchanges.
Our algorithm automatically suggests relevant alternatives to your customers. The result: more exchanges, fewer refunds, and happier customers.
See exchangesZero manual
intervention.
Set your rules once, Baback handles the rest. Automatic validation, label generation, customer notifications -- everything is managed without lifting a finger.
Explore automationUnderstand why your customers
return.
A comprehensive dashboard to identify problematic products, optimize your product listings, and reduce your return rate at the source.
View dashboardUp and running in under 48 hours
No developer needed. Our team supports you every step of the way.
Connect
Connect your Shopify store in just a few clicks.
Connect
Connect your Shopify store in just a few clicks.
Configure
Customize your returns portal and set your business rules.
Configure
Customize your returns portal and set your business rules.
Launch
Activate Baback and let the magic happen. Your customers can start initiating returns immediately.
Launch
Activate Baback and let the magic happen. Your customers can start initiating returns immediately.
Optimize
Analyze your data and continuously optimize your returns strategy.
Optimize
Analyze your data and continuously optimize your returns strategy.
Our commitments
What we promise to every one of our clients.
Data security
- European hosting (GDPR compliant)
- Data encryption
- Regular security audits
- No data resale
Responsive support
- Response within 4 hours (business hours)
- Dedicated team based in France
- Comprehensive documentation
- Personalized onboarding
Continuous improvement
- New features every month
- Roadmap co-built with our clients
- Exclusive beta tester access
- Feedback addressed within 48 hours