95%of business decisions made thanks to returns insights

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Returns Analytics
Updated 2 min ago
Last 30 days
Return rate
8.2%
↑ 12%
Avg. cost
€24
↑ 8%
Avg. time
4.2d
↑ 15%
Satisfaction
4.6/5
↑ 5%
Returns evolution
Returns
Target
J
F
M
A
M
J
J
A
S
O
N
D
Performance improving
Your satisfaction rate increased by 12% this month
Unified dashboard

All your return metrics
at a glance

Access a 360° view of your returns in real-time. Key KPIs, smart alerts, and custom reports to drive your business.

Track your key KPIs in real-time
Receive automatic alerts on anomalies
Export custom reports
Product performance

Identify your problem products
before it's too late

Understand in detail which products generate the most returns and why. Analyze size/color correlations to optimize your catalog.

Ranking of most returned products
Analysis of return reasons by product
Detection of size/color/variant correlations

Top returned products

#1T-Shirt Classic
85 returns12.5%
#2Jean Slim
72 returns10.8%
#3Sneakers Pro
58 returns8.9%
#4Sweat Hoodie
45 returns7.2%
#5Robe Summer
32 returns5.1%
Recommended action
Classic T-Shirt has a return rate 40% higher than average. Check the size guide.

Return rate by country

Jan 12, 2026 - Feb 12, 2026
Return rate
0%
35%+
Max country
Spain
15.2%
Min country
Portugal
6.5%
EU average
10.2%
Geographic insight
Spain has a return rate 85% higher than France. Analyze local size guides.
Geographic insights

Map your returns
country by country

Detect regional trends to adapt your logistics strategy. Identify high return rate zones and optimize your costs.

Visualize return rate by country/region
Analyze logistics cost by zone
Compare average times by location
Trends & seasonality

Anticipate return
peaks

Identify temporal patterns to optimize your inventory and resources. Forecast high return volume periods.

Track returns evolution over time
Detect seasonality and trends
Benefit from history-based forecasts

Temporal evolution

2024
2023
Forecast
195
146
98
49
0
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Trend
↗ +8.5%
Expected peak
December
Seasonality
Detected

Return reasons

100%
Returns
Wrong size
42%
Defective product
23%
Not as described
18%
Changed mind
12%
Other
5%
Post-return NPS
+42
Repurchase rate
68%
Opportunity detected
42% of returns are size-related. An improved size guide could reduce returns by 15%.
Customer behaviors

Understand your customers
to better serve them

Deeply analyze return reasons and customer behaviors. Segment your audiences to improve the shopping experience.

Identify top return reasons
Segment by profile and purchase channel
Measure post-return NPS

Transform your returns into opportunities

Start making informed decisions today with our analytics dashboard.

See the dashboard in action