Changelog

Export your tracking data as CSV from the parcels or orders list. Choose the fields you need: carrier, status, customer, address, dates... Perfect for reporting or reconciliation.

Routing rules now take into account the country and warehouse of origin from Shopify fulfillment. An item shipped from Brussels automatically returns to Brussels, not Paris.

The Baback Tracking table gets a major update: color-coded statuses, category pre-filters (pre-transit, in transit, delivered, incident) and smart filters to spot parcels stuck for X days.

Belgian carrier Bpost is now natively supported. Statuses are updated in real-time and customers receive notifications just like with other carriers.

An automatic reminder email is sent 6 days after label generation if the parcel hasn't been dropped off. One email, at the right time, for fewer returns left hanging.

Warehouse staff can now photograph a returned product and share the image directly in the return request. Visual proof, traceable history, zero email back-and-forth.

Every tracking email sent to a customer is now saved as-is. Not a reconstruction from the current template: the actual email that landed in the customer's inbox.

Your Shopify order tags (VIP, pre-order, wholesale...) are now visible directly in each return. No more switching to Shopify to find order context.

Baback Tracking now includes a transport dashboard in the Analytics tab: parcel volume, incident rates, average delivery time, return-to-sender rates. Filter by carrier and period.

Manage returns for in-store purchases directly from Baback. A customer buys in-store, goes home, and can initiate a return online just like for an e-commerce order.

All interactions with Klaviyo, Gorgias or webhooks are now visible at a glance. Every interaction around a return request is clearly displayed.

The search system has been completely rebuilt and optimized. Result: 0.4 second searches instead of 3 seconds, even with large datasets.

Segment your customers by loyalty, order volume or seniority and offer them a smoother, more flexible return experience — without adding complexity.

Set rules to waive return fees when the issue is on your side: wrong item shipped, defective product... A fairer experience for your customers.

Send your return emails directly through Shopify. Your existing templates are used, your tone is respected, your brand identity stays consistent.

Set up your own domain for return notifications. Your customers receive emails from your address (e.g., returns@yourbrand.com).

Baback automatically routes returns to the best destination: warehouse, store or refurbishment, based on country and return reason. Lower costs, faster processing.