Simple and transparent pricing
An annual subscription + a cost per return request.
LITE
For brands just getting started
from 199€/month
+ cost per return request
- Exchanges & Returns on Shopify
- Branded self-service portal
- Variant exchanges
- Email support
- Basic analytics
Recommended
PLUS
For growing brands
Contact us
- Everything in Lite +
- Baback Flows, Smart Shipping & Shop Now
- Integrations included (Klaviyo, Zendesk…)
- Logistics integration (API / flat files)
- Multi-carrier support
- Priority support
- Advanced analytics
ENTERPRISE
For large-scale brands
Contact us
- Everything in Plus +
- Duty-free return shipping
- Global-e integration
- ERP / IT architecture integration
- Omnichannel returns
- Dedicated account manager
- Negotiated shipping rates
Detailed comparison
All features by plan
| Feature | Lite | Plus | Enterprise |
|---|---|---|---|
| Monthly subscription | €199 | Contact us | Contact us |
| Cost per return request | From €0.99 | Contact us | Contact us |
| Exchanges & Returns on Shopify | |||
| Store credit | |||
| Klaviyo, Splio, Zendesk integration | |||
| Gorgias integration | +€99/mo | +€99/mo | |
| Baback Flows & Smart Shipping | |||
| Shop Now | |||
| Logistics integration (API / flat files) | |||
| Duty-free return shipping / Global-e | Optional +€99/mo | ||
| ERP / IT architecture integration | Setup fee | ||
| Omnichannel returns | +€14/mo/store | +€9/mo/store | |
| Analytics | Basic | Advanced | Custom + BI |
| Support | Priority | Dedicated + Slack |
Professional Services
We can work with you to ensure successful deployment through tailored professional services — from strategic guidance to hands-on assistance based on your specific needs.
Contact SalesOur Professional Services team can help with:
- Best practice recommendations and architecture guidance
- Team training and enablement
- Platform configuration support and workflow optimization
- Integration setup consultation
Professional Services is available exclusively for annual Enterprise customers and requires a dedicated point of contact.
Frequently asked questions
Everything you need to know about our pricing
Yes, our plans are on an annual commitment. We offer monthly or annual billing.
In addition to the monthly subscription, a fee is charged per processed return request. This cost varies depending on your plan and whether you use Baback shipping or not.
Absolutely. You can upgrade at any time (effective immediately) or downgrade (effective at the end of your billing period).
Yes, we have negotiated contracts with several carriers. Contact us to discuss.
Yes, we have a partner program with special terms. Contact us to learn more.
Not sure yet? Let's talk.
Our experts are available to answer your questions and help you choose the right plan.