Customers deserve to be satisfied

Baback will help them finally get the right product


First Step

The customer goes to the returns portal, which is integrated directly into your shop and also available on the order page


Second Step

The customer chooses a resolution for his request; Baback maximizes his satisfaction by offering him an exchange or coupon.


Third Step

The procedure is complete; all the customer has to do is drop off the package to be returned; once checked, the replacement order will be shipped

Joining the new generation of returns?

Find out more

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